AskMeDocs

Question 1

What PHP framework AskMe is built on?

Answer

We don’t use any types of frameworks, the script is full pure PHP code.

Question 2

When is the next update coming up? what is the new features?

Answer

There is no specified date for every new update.

Question 3

Which host provider do you recommend for AskMe?

Answer

We recommend you to use Godaddy, Hostwinds, Bluehost

Question 4

Can I use this platform in more than one domain?

Answer

With one purchase code you can use it on one domain name. You need to get new license for each domain name, please check Envato Help Page for more information about licenses http://codecanyon.net/licenses/standard.

Question 5

Why I get 404 when I visit admin panel or when I logout?

Answer

Please make sure that the .htaccess file is uploaded to your server and updated to latest version.

If the file is exists, but you still face this issue, please contact your host provide, and let them enable mod_rewrite.

If you are using a VPS with Ubuntu Linux installed, please follow this guide.

If you use Nginx in your server, please follow the last step in the installation page.

Question 6

Why I get 500 internal service error?

Answer

This may cause due folder permission error, or apache issue, please contact your host provider and let them fix it for you.

Question 7

Where can I access the admin panel?

Answer

Login to the site using your admin credentials, then visit yoursite.com/admin-cp

Question 8

Where can I modify the HTML tamplates?

Answer

You can find the layout files in ./themes/default/layout/

The files extention is .html

Question 9

Where can I edit the stylesheet?

Answer

You can edit the stylesheet from ./themes/default/css

The main style file is: style.css

Question 10

Where I can add my own code inside head/body/footer tags?

Answer

You can do that from ./themes/default/layout/container.html

Question 11

How to setup the PayPal payment method?

Answer

Login to PayPal, then click here: https://developer.paypal.com/developer/applications/create

Set your app name, and email address and click Create App

On the top right side, you can see two tabs, SandBox and Live, click on live.

Copy the client id and secret id, then save them on Admin Panel > Settings > Payment Settings.

Question 12

How can I create new themes?

Answer

Make a copy of ./themes/default/ folder, rename it, open ./YOUR_THEME/info.php and change the requested info there.

Once you have changed the info, save the file, go to you admin panel -> design -> themes, and you'll find your theme there, under your theme name, click on activate.

Question 13

How to edit & customize email templates which are sent for users?

Answer

You can change them from ./themes/default/layout/emails/

Question 14

Where is favicon.ico located in AskMe?

Answer

You can change it from ./themes/default/img/icon.png

Question 15

How can I edit the footer menu?

Answer

You can edit the footer from: ./themes/default/layout/footer/

Question 16

How I can setup Google reCaptcha?

Answer

You have to get a site key from https://www.google.com/recaptcha/

Once you got the site_key, you can add it in Admin > Settings > Site Settings > reCaptcha key. Make sure to add the site key not the secret key.

Question 17

Where is the profile page template files located?

Answer

You edit the profile page from: ./themes/default/layout/timeline/content.html

Question 18

How to restrict certain IP to access your site?

Answer

You can block from .htaccess: http://www.htaccesstools.com/block-ips/

Question 19

When I am trying to recharge / Replenish my balance for advertising, I get ”Client Authentication failed”. How to solve it?

Answer

The PayPal configuration are wrong. Please make sure the access keys are correct and make sure it's live or sandbox in Admin Panel > Settings > Payment Settings.

Question 20

How to add a new language?

Answer

You can do that from Admin Panel > Languages > Add New Language

Question 21

How to set the default language?

Answer

You can set it on Admin > Settings > Site Settings > Default Language

Question 22

How can I install SSL?

Answer

After you have bought the SSL certificate, go to ./config.php file, find $site_url, replace your site url to https version.

Question 23

How can I redirect my website to the SSL version?

Answer

Make sure you have SSL working on your domain, and $site_url is set to SSL version in ./config.php file.

Open .htaccess file, under "RewriteEngine On", copy and the paste the code below:


RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]

Question 24

I got a problem, How can I get support?

Answer

If you need support, or if you're facing any problems, please contact us via Envato Support tab
Please note that our respond can take up to 2 business days.

Question 25

What does the support include?

Answer

Availability to answer questions, Answering technical questions about item’s features, Assistance with reported bugs and issues, Help with included 3rd party assets.

Any customization request will be ignored.

Please make sure to read more about the support policy.

Question 26

I have opened a ticket, but there is no respond, why?

Answer

If we didn’t respond to you more than 2 days, simply re-send your message, and i’ll contact you soon as i can.